A family business
blending & packing
award winning teas
in Cornwall
0

terms, conditions & privacy policy

terms, conditions & privacy policy 
Your statutory customer rights are not affected.
Access to and use of this Website ("the Site") and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together "terms and conditions") set out below.
By using the Site you agree to accept these terms and conditions. 
If you do not wish to accept these terms and conditions, please do not use this Site. 

TERMS AND CONDITIONS OF BUSINESS. 
1: Definition. 
1: Sale and Purchase. We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order. 
2: Price. 
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified. 
2.2 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are set out on the order form. 
2.3 Prices are correct at the time of order and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation. 
3: Payment. Payment must be made as listed on the site. 
4: Passing of Property. The title of the goods does not pass to the customer until the full payment has been made by the customer, received by us and the goods delivered. 
5: Passing of Risk. The risk in the products will pass to the customer on delivery, as set out in paragraph 6.2 below. The risk in this context is taken to mean any damage or cost arising as a result of the purchased products to either the purchaser, the purchaser’s property or to any other third party or property. 
6: Delivery.
6.1 The customer will be informed of any products not available after their order has been checked and will be sent to you, as soon as possible. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us. 
6.2 On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use however they may arise. 
7: Acceptance. You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven workings days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 9.2 or paragraph 9.3 below that the products are rejected or that you want to cancel your order pursuant to paragraph 8 below. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected. 
8: Right to Cancel. You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products. 
9: Returns Procedure. 
9.1 If products are to be rejected or your order is to be cancelled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph 9. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase and in the case of an order which you wish to cancel, should the return be in a resaleable condition. 
9.2 You can contact us in person or by post, telephone, or email at the address or number (as the case may be) set out on our contact page with details of your original order number and receipt. Subject to the provisions of paragraph 9.5, your credit or debit card will then be debited with the cost of the return delivery charge being GBP 7.00 for the first 20kg and then GBP 0.26 per 1kg thereafter. 
9.3 Alternatively you can return your purchase to us via your local Post Office. If you decide to use your local Post Office, please ensure the Post Office provides you with a proof of posting. 
9.4 You will receive a full refund of the purchase price and the delivery charge referred to in paragraph 2.2 above which will be credited to your credit card or PayPal. Refunds on debit card transactions will be by cheque. Faulty or damaged products must be returned before the refund can be issued. 
9.5 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.2. When the return arrives back at our office it will be assessed and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you. 
10: General. 
10.1. Please note that our products and promotions are available worldwide. 
10.2. If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective. 
10.3. These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you. 
10.4. Nothing in these and conditions will reduce your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau. 
11: Governing Law. Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom. Website Privacy Policy by http://www.website-law.co.uk/ourdocumentlicence.html Privacy Policy We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. (1) This privacy policy This privacy policy is based on a template created by SEQ Legal. Premium templates available from SEQ Legal include: confidentiality agreements, consultancy agreements and distribution agreements. (2) What information do we collect? We may collect, store and use the following kinds of personal information: (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation) (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (c) information that you provide to us for the purpose of registering with us (including name, address, telephone number, email address) (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name, address, telephone number, email address) (e) any other information that you choose to send to us (3) Cookies A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We Westcountry Tea Co. may use “session” cookies and “persistent” cookies on the website. We may use the session cookies to: keep track of you whilst you navigate the website; we may use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Our advertisers/payment services providers may also send you cookies. We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an optout is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites. (4) Using your personal information Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: (a) administer the website (b) improve your browsing experience by personalising the website; (c) enable your use of the services available on the website; (d) send to you goods purchased via the website, and supply to you services purchased via the website; (e) send statements and invoices to you, and collect payments from you; (f) send you general (non-marketing) commercial communications; (g) send you email notifications which you have specifically requested; (h) send to you our newsletter and other marketing communications relating to our business, which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications. (i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user (j) deal with enquiries and complaints made by or about you relating to the website We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. (5) Disclosures We may disclose information about you to any of our employees, insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling. (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. Except as provided in this privacy policy, we will not provide your information to third parties. (6) International data transfers Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information. (7) Security of your personal information We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewallprotected) servers. All electronic transactions you make to or receive from us will be encrypted. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website). (8) Policy amendments We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email. (9) Your rights You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: (a) the payment of a fee (currently fixed at £10.00) (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes. (10) Third party websites The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. (11) Updating information Please let us know if the personal information which we hold about you needs to be corrected or updated. (12) Contact If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to westcountrytea@gmail.com or by post to Westcountry Tea Co. 72 Penmere Drive, Newquay, TR7 1NG. (13) Data controller The data controller responsible in respect of the information collected on this website is Westcountry Tea Co. 72 Penmere Drive, Newquay, TR7 1NG.

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