Your statutory customer rights are not affected. Access to and use of this website (www.westcountrytea.co.uk & www.westcountrytea.com) and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together “terms and conditions”) set out below. By using the Site, you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.
Sale and Purchase: We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.
2.2 All item prices are exclusive of delivery and packaging unless otherwise stated. Details of our delivery charges are set out on the order form.
2.3 Prices are correct at the time of order and relate to Internet purchases only. All orders for products are subject to availability, and we reserve the right to refuse to supply an individual or other organization.
Payment must be made as listed on the site.
The title of the goods does not pass to the customer until the full payment has been made by the customer, received by us, and the goods delivered.
The risk in the products will pass to the customer on delivery, as set out in paragraph 6: Delivery.
6.1 The customer will be informed of any products not available after their order has been checked and will be sent to you as soon as possible. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us.
6.2 On delivery of the goods, the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, however, they may arise.
You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of seven working days beginning on the day after delivery of the products you notify us in accordance with the provisions of paragraph 8: Right to Cancel.
You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days beginning on the day after the date of delivery of the products.
In such circumstances, we will accept any returned products should the return be complete and with a valid proof of purchase and in the case of an order which you wish to cancel, should the return be in a resaleable condition.
9.1 If products are to be rejected or your order is to be canceled pursuant to paragraphs 7 or 8 above, you will comply with the returns procedure as set out in this paragraph.
9.2 You can contact us in person or by post, telephone, or email at the address or number (as the case may be) set out on our contact page with details of your original order number and receipt. Subject to the provisions of paragraph 9.2 below, when the return arrives back at our office it will be assessed, and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you.
9.3 Alternatively, you can return your purchase to us via your local Post Office. If you decide to use your local Post Office, please ensure the Post Office provides you with proof of posting.
9.4 You will receive a full refund of the purchase price and the delivery charge referred to in paragraph 9.5, your credit or debit card will then be debited with the cost of the return delivery charge being GBP 7.00 for the first 20kg and then GBP 0.26 per 1kg thereafter.
9.5 In cases where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge referred to in paragraph 9.4.
10.1 Please note that our products and promotions are available worldwide.
10.2 If any part or parts of these terms and conditions are deemed invalid, void, or unenforceable, then that part or those parts will be considered severable from these terms and conditions, thereby not preventing the remainder from being enforceable or effective.
10.3 These terms and conditions may be revised at any time, and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
10.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
For information on our privacy policy please use the following link: https://www.westcountrytea.co.uk/privacy-policy/
